Delete a Kinello account and data

Last updated: October 22, 2026

This page applies to Kinello, the private family app .

Delete directly in the app

Sign in to Kinello, open the Me tab, choose My settings, then Account & security, and select Delete account and private data. Confirm the deletion in the final prompt. This permanently deletes the login and does not require a separate support request.

Request deletion without the app

Email support@kinello.net from the address used for the Kinello account with the subject Kinello account deletion request. Do not send a password, authentication code, health record, or identity document. Kinello may send a confirmation link or ask the requester to verify control of the account email before deletion.

What is deleted

Deletion removes the account login, profile, push tokens, consent records, daily step totals, meals, saved city, assistant history, poll participation, and account-owned private uploads, including photos, voice notes and files the member sent in family chat. Messages the member sent stay in the family chat without being linked to the deleted account. If the account is the only member of a family, the family and its records are deleted.

Deleting the account does not cancel a Plus subscription bought through the App Store or Google Play; cancel it in the store. Billing and AI-usage records are kept without the account link where needed for accounting, disputes and abuse prevention.

Shared family records are not silently erased when other family members remain. They are transferred to another family member, the deleting member's optional attribution and private upload paths are removed, and the remaining family keeps its shared history.

Encrypted disaster-recovery backups may retain a copy for the provider's limited backup cycle. Those copies are isolated from normal product use and expire through the provider's backup process. Records required to document a privacy request, prevent fraud, resolve disputes, or comply with law may be retained only for that purpose.

For access, correction, portability, consumer-health-data deletion, or an appeal rather than full account deletion, use the request instructions in the Kinello Privacy Policy.