Kinello Terms of Use
Effective and last updated: October 17, 2026
These Terms govern use of Kinello, a private, invitation-only family app operated by Karim Hawi in the United States. Contact: support@kinello.net.
Eligibility
A Kinello login account is for a person age 13 or older who can agree to these Terms. An adult may create a family-tree profile for a younger child, elder, or deceased relative, but that profile does not receive login access. Do not create an account if the account holder is under 13.
Private family use
Use Kinello only for a private family group and only invite people authorized to see the group's content. Account holders are responsible for their credentials, their device, content they add, and audience or sharing choices they make. Family administrators should approve only people they recognize.
Health and safety
Kinello is a general wellness and family-organization tool. Step totals, summaries, AI responses, weather, flight links, and notifications may be delayed, incomplete, or inaccurate. Kinello does not provide medical, legal, financial, emergency, travel-safety, or professional advice. Do not use Kinello to contact emergency services or make urgent health or safety decisions.
Content and permissions
Account holders keep ownership of content they add. They give Kinello a limited permission to host, process, resize, display, and transmit that content only as needed to operate the selected family features. An account holder must have permission to add another person's photo, personal details, location, or family history and must respect that person's privacy and applicable law.
Deleting an account removes account-owned private content and uploads. Shared family records may be transferred to another family member so the family's shared history is not unintentionally destroyed, as explained in the Privacy Policy.
Family members may organize family-shared memories into shared collections without becoming the owner of those memories. Collection organization does not grant permission to edit or delete another member's memory or change its audience. Voice notes are shared with the family conversation; record and send only audio you have permission to share.
Family photo storage
The Free family allowance is 1 GB and the Plus family allowance is 20 GB. If Plus ends while the family is above 1 GB, existing media remains readable and downloadable, but new uploads pause. Kinello provides a 90-day grace period with notices in the Activity feed and push attempts for members who enabled push. If the family remains over the Free allowance at the deadline, Kinello removes only the oldest excess media needed to return to 1 GB, preserving family records and preferring content photos before profile, person, or pet photos. Renewing Plus or reducing usage before cleanup cancels scheduled removal. Members are responsible for downloading media they want to retain before the stated deadline.
Family organizers can protect selected photos, including their previews, within the Free allowance. The storage screen shows which accessible files are scheduled for removal. Photos still referenced by another family are preserved; these can prevent immediate reduction to 1 GB. A preview is not a recoverable original. Media exports contain only files the requesting member has permission to view. A cleanup batch already in progress may finish while a renewal is being verified; subsequent batches stop after verification.
Plus subscriptions and AI allowances
One Plus subscription covers one family and its members. The paying organizer manages the subscription in the Apple App Store or Google Play account used to purchase it. Joining multiple families does not extend a subscription to those other families. Free features continue without starting a trial or entering payment details.
The purchase screen and store confirmation show the localized price, billing period, and any eligible introductory offer. Subscriptions renew automatically unless canceled through the store. If a free trial is offered, the store displays its duration and the price and billing period after the trial; cancel before the store's stated deadline to avoid renewal. Refund requests and billing disputes follow the purchasing store's process and applicable consumer rights. Deleting a Kinello account does not itself cancel a store subscription.
Cancellation normally preserves Plus through the paid-through date, including any store-confirmed billing grace. A refund or revocation can end paid access earlier. If the payer leaves the family or deletes their account, the family keeps already-paid access through its verified expiry, but payment does not give that payer access to family content after membership ends. Restore purchases from the original Kinello account; purchases are not transferred automatically between Kinello accounts or families.
Free includes 10 successful assistant requests per family per calendar month; Plus includes 200. The allowance is shared by all members and resets at the start of the month in UTC. Unused requests do not roll over. Requests that fail to produce a usable answer do not consume the allowance. Request size, automated abuse, simultaneous requests, service availability, and cost safeguards can temporarily limit processing. Plus also includes up to one personalized recap per week when sufficient useful material and the required permissions are available. Existing family records, privacy controls and account export remain accessible without Plus.
Acceptable use
Do not use Kinello to break the law; harass, exploit, or impersonate anyone; upload malicious code or unlawful content; bypass invitations, consent, or access controls; probe another family's data; automate abusive traffic; or interfere with the service. Kinello may suspend access needed to protect members or the service.
Third-party and AI services
Kinello depends on platform and service providers such as Apple, Google, Supabase, Expo, Open-Meteo, and an outside AI provider. Their availability and separate terms may affect features.
Answers to explicit `@Kinello` mentions in the shared family chat, recipe imports, and the weekly family newsletter are written by one of Kinello's approved AI systems. Production Kinello may use Kinello's own self-hosted NVIDIA DGX Spark, OpenAI, or Anthropic, as described in the Privacy Policy. Adding another production provider requires an updated Privacy Policy before family information is sent there. AI output is generated and can be wrong. Review any proposed action before relying on it.
Service changes and account termination
Kinello may fix, change, limit, or discontinue features, including beta features, to improve security or reliability or meet legal requirements. An account holder may stop using Kinello and delete the account in Account settings. Kinello may terminate access for material misuse, security risk, or legal necessity.
Disclaimers and liability
Kinello is provided on an "as available" basis to the extent allowed by law. Kinello does not guarantee uninterrupted operation, perfect accuracy, preservation of every family record, or compatibility with every device or third-party service. To the extent allowed by law, the operator is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of Kinello. Nothing in these Terms excludes rights or liability that cannot legally be excluded.
Governing rules and changes
Applicable law and mandatory consumer protections govern these Terms. Before filing a non-urgent dispute, contact support@kinello.net so the issue can be reviewed. Kinello will update the effective date when these Terms change and will request acceptance of a new version when the change is material.